FAQ

When an item is labeled "Open-box," it means the original packaging. This usually happens when a customer returns the product—not because it's defective, but often for minor reasons like a change of preference or dislike of the color. These items are often like-new and unused, offering a chance to buy them at a reduced price. Open-box products can also include store display units or returns that have been checked to ensure they're still in working condition. These items are brand new and unused, though their packaging may have been opened or show minor scratches or box damage.

Regardless of why an item is marked "open-box," it typically goes through an inspection process before being resold. This inspection can range from a detailed evaluation of the product's features to a simple test to confirm it powers on and functions properly.

The primary benefit of opting for open-box items is the potential to save money. These products are usually in excellent condition and were likely returned for minor reasons—such as a change in preference or color—not due to any faults. As a result, you can get a like-new, unused product at a lower price. Many open-box items also include a manufacturer’s warranty, giving you added confidence in your purchase. With little to no risk involved, open-box deals are a cost-effective way to buy quality products.

At SoulOfDeals.com, we specialize in selling open-box & brand-new products that have passed thorough quality inspections by vendors or by our experts. Our offerings also include refurbished phones, laptops, earphones, and various other electronics to meet your tech needs.

You will receive an invoice once the order is delivered. Alternatively, you can email us a request to receive the invoice via email.

To initiate a return, please get in touch with our customer support team. They will assess the issue and reason for the return, and guide you through the appropriate process. Please note that we do not offer direct returns—kindly refer to our Replacement Policy for more details.